Coinbase reported that a former customer support employee was arrested in India in connection with an exchange hack. According to the company’s CEO, hackers bribed support staff to gain unauthorized access to client data — Bloomberg reports.

The incident highlights a persistent risk across the industry: even at large, well-capitalized crypto platforms, the human factor remains one of the most critical vulnerabilities. Social engineering, insider access, and compromised support roles continue to be among the weakest links in cybersecurity — often more dangerous than technical exploits themselves.

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